Strike It Lucky Casino FAQ
To ensure your visit to Strike It Lucky Casino is a pleasant one, we've created an online Help area for you to browse and find out what we're all about.
Live Support
Please call us on our toll free numbers:
- CANADA: 1-866-312-7466
- UNITED KINGDOM: 0800-917-1545
- DENMARK:+ 8088 4574
- GERMANY: 0800 182 0567
- FRANCE: 0800 91 7181
- INTL: 1-888-942-7466
If you don't find an answer to your questions in the FAQ section below, please contact our 24/7 Customer Support Department at support@strikeitluckycasino.com or call us.
FAQ
What kind of hardware and software do I need to play the games?
You need a flash compatible computer to play. All our games are written in the Flash programming language. There is never anything to download or install onto your computer. All you need to do is access our web site, click on the games, and play. Our games will run on just about any make, model or brand computer but, to run Flash best, we recommend a Pentium computer, 32 megabytes of memory, and either Netscape Navigator version 4.01 (and above) or Microsoft Internet Explorer version 4.1 (and above).
To make sure your version of Netscape Navigator or Microsoft Internet Explorer is Java-Enabled, follow these instructions:
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I can't see the games properly on my monitor. What can I do?
In order to see our casino games properly on your computer monitor, you must make sure that the "Screen Area" in your Display settings are set large enough.
Here is how to check your screen area settings on Windows 95/98:
1) Click on the "Start" button on Windows.
2) Click on "Settings."
3) Then click on "Control Panel."
4) Double-click on the "Display" icon (monitor).
5) When the Display window opens, click on the "Settings" tab.
6) Look at the "Screen Area" setting in the lower right corner of the Display window.
7) Make sure the Screen Area is set to at least 800 x 600. If your computer will allow it, we recommend a Screen Area setting of 1024 x 768, or higher. The larger the screen area setting, the more you will be able to see on one page.
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How Do I Contact Support Via Telephone?
Toll Free Phone Numbers
We currently have toll free numbers in the countries listed below:
Toll Free Numbers:
- CANADA: 1-866-312-7466
- UNITED KINGDOM: 0800-917-1545
- DENMARK: + 8088 4574
- GERMANY: 0800 182 0567
- FRANCE: 0800 91 7181
- INTL: 1-888-942-7466
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Is it really FREE?
Yes! All software downloads are FREE for players for simulated or real play.
Initially, guest users are given a credit of $1,000 issued into their accounts. If your balance drops to zero or if you would like to purchase additional credits, you can do so for FREE anytime you please, by pressing the yellow 'Purchase' button on the game face (Note: you must be logged into our server to do this). Since you are simulating real play, select NO when asked to register online. If you select YES, you will be lead through our Real Player registration. This service is ABSOLUTELY FREE for guest users and you will not be charged anything. To get our FREE BlackJack Ballroom Online Casino software go to Download Free Software. * After you have connected to our Casino Server, you will be prompted to enter your Username and Password. If you have successfully logged on, you will then encounter another 'pop-up' box as illustrated at left.
IMPORTANT to play for fun ONLY, click NO as instructed.
* After you have connected to our Casino Server, you may be prompted to enter your Username and Password. If you have successfully logged on, you will then encounter another 'pop-up' box as illustrated at left.
IMPORTANT: to play or open an account for Real Money ONLY, click YES as instructed.
To open a "real player account" (playing for real money), just email Support . Include your full name, street mailing address and telephone number. We will gladly establish a new "real account" for all eligible players. Your Real Player account username and password will be sent to the e-mail address you provide.
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I press spin and the ball or slot wheels just keep spinning and don't stop.
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball or slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
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I clicked on a game and nothing happened. What's wrong?
The Flash games take a little time to load. If you are using a 28.8 Kbs modem, the games should load in about 1 to 2 minutes the first time you play.
If you get a screen which says "You need a Flash-compatible browser to play this game", then you may not have the proper software or hardware. Check our hardware/software answer. If you have the correct configuration, you may need to install Flash.
If the game screen comes up but none of the game-functions work, try to reload the games: Hold down the left shift key and at the same time click on reload. This should re-start the games.
If the games still won't work, you will need to clear your cache and re-start your browser. Do the following, then completely shut down all your browser windows, (including email), restart, then reconnect:
Netscape version 3: Click Options...Network Preferences...Cache. There are two buttons: 'Clear Memory Cache' and 'Clear Disk Cache'. You need to do both.
Netscape version 4: Click Edit...Preferences Advanced...Cache. There are two buttons: 'Clear Memory Cache' and 'Clear Disk Cache'. You need to do both.
Microsoft Internet Explorer version 3: Click View Options...Advanced...Settings. Empty the temporary folder.
Microsoft Internet Explorer version 4: Click View...Internet Options...General...Temporary Internet Files: Click the Delete Files button.
If the games play but then freeze up, but the rest of your computer is OK, you may need to shut down your browser and restart your computer. This is the result of Microsoft’s memory management system. It is inconsistent and this only affects some computers. If this happens, you will need to close all the browser windows, including email, and then restart your computer, reconnect and then re-enter the games.
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I use AOL. Can I still play the Flash games at Strike It Lucky Casino?
Yes, you can. Here are special instructions for AOL users:
If you access the Internet via AOL and are experiencing difficulty in playing our games then the following information will provide you with a solution.
The problem presents itself if you are using the default AOL 3.0 browser to access our game pages. The AOL 3.0 browser download provides a stripped-down version of its browser, which makes it incapable of handling the Flash technology we are using. You can improve this by installing a full version of Internet Explorer 4.1.
To download either a FREE full version of Microsoft Internet Explorer 4.1 or Netscape Navigator 4.5. Complete instructions are detailed below. The first step is to make sure you are using AOL 3.0. Do this by going to the HELP section and then clicking on MY AOL. This section will tell you what version you are currently running. If you are using an older version, follow these instructions:
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What happens if I lose or forget my Password?
If you lose your Password, you will need to contact us and prove to us that you are the owner of the account. Please email us at support@strikitluckycasino.com and we will investigate, and reset your Password and notify you by email.
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Is the username and password case sensitive?
Yes. The username and password should always be entered in lower case letters. NO CAPITAL LETTERS.
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What is Strike It Lucky Casino's Personal Information Policy?
At Strike It Lucky Casino, our Players privacy and security is of the up most importance. We make sure to protect all personal information.
All Players' confidential information, including account data, credit card information, personal data, and game data are encrypted using industry-standard encryption techniques.
All Player account and game information is kept strictly confidential, and kept only on our secure servers. Financial information is processed over secure encrypted connections, using only internationally recognized banks.
Strike It Lucky Casino's Personal Information Policy:
Strike It Lucky Casino will only collect information from those customers who explicitly request to create an account in our Casino, and we require only enough information to verify the identity and age of our customers. The Information is used for the purposes of operating our gaming services and for keeping our Players informed of new game developments and new casino promotions.
We will never disclose customer information to any third party other than as required for the processing of financial transactions.
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